Employment Opportunity

Posted September 2, 2008

Customer Support Manager

Crocker Communications, a family-owned and operated company with offices in Greenfield and Springfield seeks applications for the position of Customer Support Manager. This position has opened due to an internal promotion.

Responsibilities:

• Manage employees who log and resolve customers’ questions, problems and concerns.

• Determine staffing needs based on workload and budget; work with members of the management team to hire and retain qualified staff.

• Lead, train, evaluate and mentor staff.

• Anticipate company and customer growth to ensure that support services meet needs.

• Actively participate on the Quality Assurance team.

• Maintain smooth running and efficient operations in multiple sites in the face of rapidly changing technology and variable customer needs.

Ideal candidate will have a 4-year degree, be technically proficient, organized, cool under pressure, solution-oriented, customer-focused and resourceful, a team player assisting co-workers and supervisors as needed.

Regular travel between Springfield and Greenfield offices is required. Both locations offer secure, on-site parking. Crocker Communications offers competitive pay and benefits.                     

Please send resumes to resume@corp.crocker.com

Above: Crocker Corporate Office and TAS
Operations Center in Greenfield, MA

Below: Crocker Colocation Facility and

Technical Support Offices at

STCC Technology Park in Springfield, MA

Crocker Communications

Mission Statement

Crocker Communications is dedicated to providing innovative, state-of-the-art communications solutions with the highest level of customer service that exceed industry standards of excellence.

Family owned and operated since 1954, Crocker Communications is dedicated to delivering professional services with a personal touch.