Crocker Call Center Services

Offering personal service combined with state-of-the-art communications technology...When your business is on the line.

Crocker Communications specializes in the management of customer contact. We can help strengthen your business by delivering solutions as a seamless extension of your own operation. With Crocker Communications you get a trained team of professionals working with the latest technology.

Our focus is on delivering world-class call center products though our professional team and state-of-the-art technology. Crocker Communications understands the individual needs of the businesses we serve.

Please contact us at 1-800-413-LINE or sales@crocker.com to arrange for a consultation. We'll help you improve your operations with flexible, efficient, cost-effective call and order processing customized for your business.

Call Center Features and Benefits:

Order Processing

Whatever type of marketing you use, we can help you maximize your advertising budget. Our highly-trained, efficient TeleService agents are available 24 hours a day, 7 days a week.

Web Operator Services

Do you have an interactive website that is an integral part of your business? Can your customers place orders, schedule appointments, request information or check the status of an order from the Internet? With Web Operator Services, Crocker Communications can help you improve customer service and increase online sales. Utilizing high-speed dedicated Internet access, our TeleService agents act as a live voice liaison between your callers and your website.

Sales/Lead Capture

Lead capture is used to track responses from various advertising media as well as build complete mailing lists of databases for follow up. This service can also be used as an inbound brochure or catalog request line.

More Call Center Features and Benefits:

Dealer Locator & Referral Services

Callers are advised of the closest location for your retail outlets, service or office location. This service can be used in conjunction with lead capture for client follow up or future mailings.

Voice Applications & Voice Transcription

By incorporating voice mail as part of your campaign, you can increase the options and variety of your account. You can provide callers with a prerecorded greeting describing your products, services; special promotions…the options are limitless

Customer Care Services

Our TeleService agents are available at all times to accept catalog or brochure requests and process customer care including complaints, recalls of products, tracking delivery of product, and product guarantee or warranty calls.

View a list of Crocker's TeleMessaging Contacts. 

click below to download our

TeleMessaging Fact Sheet [pdf]

Who's answering your phones? With more than 52 years of TeleMessaging Service experience, it should be Crocker Communications—when your business is on the line!