Welcome to Crocker Technical Support and Client Care

At Crocker Communications we strive to provide exceptional service and solutions, and to resolve your service related problems quickly. This support section is for your convenience but if you can’t find the answers you need, technical assistance is also available by phone or email. Our seasoned, professional (and friendly) technicians are available to help you Monday through Friday from 8AM until 8PM.

Local Phone Numbers for Support:

• Greenfield area: 475.1000
• Northampton area: 387.1000
• Springfield/Holyoke area: 654.1000

If you prefer email:

support@crocker.com

Thanks for Connecting with Crocker. We appreciate your choice to connect with a local, family owned business.

Important Warning About Email Scams

There are scams circulating via email asking for your user ID and password. They threaten to deactivate your account if you do not comply. These messages are NOT being generated by Crocker Support even if the sender's address appears to be Crocker. Please do not reply to the email, just delete it. If you have questions or concerns contact Crocker Client Support by phone at one of the local numbers listed above or send an email to support@crocker.com.

Remember, Crocker Technicians will never request security information in an email. Please take steps to protect your identity and make sure your family members do the same. You should never send passwords, PINs, Social Security numbers or credit card numbers though email.

Email Virus Alert

June 25, 2009

There is a virus circulating via email that looks like an update request from Microsoft Outlook/Outlook Express. It is NOT legitimate. Microsoft updates are generally done automatically through your operating system without email notification.  Please delete the message if you get it.  Do not click on the link in a “Critical update”; it’s a Trojan virus that will damage your computer.

If you have questions or concerns about suspicious email or operating system updates, please contact Crocker Client Support by phone at one of our local numbers listed on this page or send an email to support@crocker.com.

Crocker System Monitoring Upgrade 1-4 pm EST

June 9, 2009

On Tuesday, June 9, 2009 at 1 PM, Crocker technicians will begin a full revision upgrade on software used to monitor the status of both Crocker and Client network systems. This software produces the bandwidth reports that you may receive by email.

Our monitoring system will be operational at the conclusion of the upgrade, which may take up to 3 hours. No bandwidth data will be gathered during this time. Your upcoming bandwidth report that includes June 9 will indicate the data gap.

With the exception of the expected 3-hour gap, please contact Crocker Client Support if you experience any problems with your bandwidth reporting following the upgrade.

Thank you for your patience. We appreciate your support of our local business.

For additional info:

Crocker Communications Maintenance and Incident Log