Welcome to Crocker Technical Support and Client Care

At Crocker Communications we strive to provide exceptional service and solutions, and to resolve your service related problems quickly. This support section is for your convenience but if you can’t find the answers you need, technical assistance is also available by phone or email. Our seasoned, professional (and friendly) technicians are available to help you Monday through Friday from 8AM until 8PM.

Please note our Local Phone Numbers for Technical Support:

• Greenfield area: 475.1000
• Northampton area: 387.1000
• Springfield/Holyoke area: 654.1000

If you prefer email:

support@crocker.com

Thanks for Connecting with Crocker. We appreciate your choice to connect with a local, family owned business.

Good News!

High Speed Internet Access is coming to the Hilltowns!

If you live or work in an area that has not enjoyed DSL service in the past, you may be able to get it soon. Crocker Communications is expanding DSL Service Areas as Verizon adds new lines to central switching offices in underserved areas of Franklin and Hampshire Counties.

You can stay local with Crocker, upgrade your dial up to blazing fast DSL and still keep the same email addresses you’ve had forever. And, best of all, Crocker DSL still costs just $19.95/month - the same you’ve been paying for dial up.

Upgrading to Crocker DSL is easy! Just contact one of our friendly, local Client Support Technicians and they’ll get you started.

Please note: DSL service is distance sensitive and that even with additional coverage, some areas may still be excluded.

People on the Move

Crocker Communications is pleased to welcome Carole Sweet as Client Support Manager. With her strong telecom background, Carole will oversee client support operations in the Springfield and Greenfield locations.

Jack Cominoli has moved from Client Care Manager to Director of Infrastructure Operations. He is in charge of inventory, purchasing, facilities and Crocker Networking Systems. Jack, a retired United States Navy Senior Chief Petty Officer, has been with Crocker for three years.

IMPORTANT MESSAGE for all Colocation Clients

Scheduled power shutdown and transition to back up power will take place on Saturday, January 17, 2009. Download the details

Email Scams

Please download an important notice regarding fraudulent email messages [pdf].

Got Spam?

Here's a helpful hint regarding junk mail reaching your inbox:

All Crocker Internet users have the tools to control spam. If you are having trouble with the volume of spam reaching your inbox, be sure to read the Spam Firewall page.