The Benefits of Upgrading to a Hosted Communications System 

woman using communications hosting

If you’ve stumbled upon this blog, you’re probably looking to upgrade your current business phone system and looking for information. There are several reasons businesses choose to upgrade. Your current phone system may not be able to keep up with your growth or have the features needed to support your current workforce. 

Where should your search begin? First, you need to make sure the upgrade aligns with your business goals and needs. In essence, how is the new phone system going to benefit our business? In this blog, we will help you with some of your research, as we will provide key benefits of upgrading your communications hosting to a hosted cloud phone system

Cloud Communications Hosting…Scalability 

If you’ve been working with a traditional phone system, you know just how difficult it can be to scale up. As you’re growing your team, you need to onboard new employees and get their communications setup. This can be a long and tedious process with traditional phone systems.  

Most businesses prefer (and need) a system which can easily be scalable to upgrade as business needs grow. Since there’s no complicated hardware to support or upgrade when you use a cloud-based communications system, you work within your dashboard or the vendor to add extensions or user to the system. You’re able to add features, and extensions to accommodate increased call activity and you’re paying for what you need for as long as you need it. 

Cloud Communications Hosting…Continuity 

If you have been contemplating transition to a hybrid or even a remote environment, a traditional or on-premise phone system won’t be able to support your employees. Working with a cloud-based communications system, businesses can connect to their customers and employees from anywhere. Employees are getting accustomed to being able to make and receive calls from anywhere. With a hosted system, they’ll be able to make outbound calls without giving out their personal number, and outgoing calls are represented by the business number. 

Cloud Communications Hosting…No IT Team Required 

If your IT team is currently supporting a phone system, a cloud phone system will free up their time to focus on strategic goals of the team and company. There’s no need for on-site hardware and the team no longer needs to support the phone lines or maintenance. The cloud provider takes care of hosting the data centers and servers, upgrades, and maintenance. Your IT team no longer needs to handle support tickets, nor do you need to hire technical contractors or an IT team for support. 

Cloud Communications Hosting…Feature-Rich 

All the phone system features are managed in an easy-to-use dashboard. You no longer need to rely on an account manager to flip on features, add users, edit permissions, or manage call flows. Some of the key features available to you are: 

  • Voicemail-to-Text/Voicemail-to-Email  
  • Voice/Video Conferencing 
  • Web and Mobile Apps 
  • Call Center/Queue Analytics 
  • Smart Call Routing for both Users and Departments  

Crocker Communications has several other hosted services. Check them out. 

Cloud Communications Hosting…Reliable 

Have you experienced downtime with your current system? Downtime is a productivity killer for businesses. If you’re in an area prone to natural disasters, a traditional phone system might be unavailable to your employees as they’re dispersed.  

Since the hardware is hosted by the provider, they have redundancies built and have servers and data centers in several locations. If one of those servers fails, another kicks into gear and the users are none the wiser. If your company is dispersed because of a natural disaster, they’re still able to login into their communication system and access their tools – resulting in no lost productivity. 

Cloud Communications Hosting…Cost Savings 

If your business is mindful of its budget, upgrading to a cloud phone system might be a good decision. With a traditional system, there are upfront and long-term costs associated with upgrading and maintaining the hardware. When you sign up for a cloud system, you’re paying a monthly subscription per user. Some advanced features might be an extra cost, but you’re not locked into a contract and cancel features when they no longer fit your needs. Crocker Communications upgrades its technology for its customers. 

Crocker Communications for Your Communications Hosting 

As you can see, the benefits of upgrading your phone system are many. Between the cost savings and features, you’ll be able to support your employees and provide a better customer experience with a new phone system. Let Crocker Communications elevate your phone system and future-proof your business with a new cloud-based phone system tailored to your needs. Contact us today and let’s start the conversation.