top

We'd like to hear from you. Give us a call at 800-413-LINE (5463).
Send us an email at sales@crocker.com

Springfield Location

Springfield Location:
STCC Technology Park
1 Federal Street, Springfield, MA
Driving Directions >

Springfield Location

Greenfield Location:
Greenfield Corporate Center
101 Munson Street, Greenfield, MA
Driving Directions >

Feature - Call Forwarding Options

Call Forwarding Options

There are several call forwarding options available with your Crocker Hosted Phone service.  The call forwarding features included with a phone are dependent upon the monthly license (Basic, Standard, Premium) purchased and assigned to the phone. 

  • Call Forwarding Always
    Allows you to forward all your incoming calls to a different phone number such as your home office or cell phone.
     
  • Call Forwarding Busy
    Allows you to forward all your incoming calls to a different phone number or voicemail when your phone is busy.  Note: Call Waiting must be disabled.  DnD (Do Not Disturb) will also place your phone in a busy state.
     
  • Call Forwarding No Answer
    Allows you to forward your incoming calls to a different phone number when you do not answer the phone.  Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voicemail.
     
  • Call Forwarding Not Reachable
    Allows you to forward your incoming calls to a different phone number when your phone is not accessible.  CFNR is a disaster recovery feature in case of an unforeseen event such a loss of connection to the Internet.
     
  • Call Forwarding Selective
    Allows you to forward specific calls matching your pre-defined criteria to a different phone number.  Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone.  The criteria for each CFS entry can be a list of up to 12 phone numbers, specified time schedule, and a specific holiday schedule.

To learn how to use these call forwarding features from your phone using two-digit star codes, please reference the Special Calling Features Quick Reference Guide.