our calling since day one
There's a lot riding on the quality of your telemessaging services. After all, unprofessional telereceptionists can alienate customers and prospects; privacy breaches can irreparably damage relationships and even spark lawsuits; and inaccurate messages can cost business, or maybe even lives.
Since 1956, when we opened our doors as an answering service for physicians, western Massachusetts companies have been turning to Crocker for their answering services. Given that we're locally owned and operated, our customers know we’re invested in our their success. They've entrusted us with a huge responsibility―one we've always taken seriously.
Don’t take our word for it. We are a consistent winner of the Association of TeleServices International "Award of Excellence" for providing outstanding services, as measured by response time, courtesy, accuracy and overall service. Plus, we incorporate fully redundant technology to prevent service disruption.
Whatever your telemessaging needs―from live contact to security management and regulatory compliance―give Crocker a call.
24/7 Live Answering
With competition greater than ever, missed—or mishandled—business calls are simply unacceptable. Crocker began as an answering service for physicians in the days of house calls and party lines, so our experience in providing answering services runs deep. Whether for after-hours pickup, overflow calls, holidays or weather-related business disruptions, Crocker 24/7 Live Answering is there for you with prompt, courteous and accurate telemessaging services.
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Encrypted Messaging & HIPAA-Compliant Text Messaging
For virtually all professions and businesses in the digital age, privacy and confidentiality are of the utmost importance. Healthcare organizations, for example, are required by law to comply with HIPAA and HITECH Act regulations in the protection of patient information. At Crocker, we have the resources and tools in place to ensure your messages are recorded and transmitted using highly advanced security measures.
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