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Springfield Location

Springfield Location:
STCC Technology Park
1 Federal Street, Springfield, MA
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Springfield Location

Greenfield Location:
Greenfield Corporate Center
101 Munson Street, Greenfield, MA
Driving Directions >

Going the extra mile

"Every time we talk to your operators, they sound like they want to be working for you."
       - Crocker Customer

It is said that people excel when they do work they enjoy. At Crocker, our people want to help others. That's why they go the extra mile, and then some. Quite simply, "I don't do windows" doesn't fly here; everyone pitches in, takes ownership, wears a lot of hats, and holds themselves accountable for the job at hand.

The result is a company culture that's productive, collaborative and proactive, yet inherently fun. After all, people do their best in a supportive, family-like environment filled with camaraderie and team spirit.

Despite merciless New England weather and life's random twists of fate, we've never missed a day of operation since opening our doors in 1956. That's the Crocker team in action - always at the ready to help our customers.

Because when it comes to providing unsurpassed service, we mean business.

Management Team

Matthew Crocker


Matthew has been employed at Crocker Communications for 25 years. Before he officially started, he was sometimes called on by the founder and CEO (who was also his mother) to provide technical support or to answer a call (or two) for the Answering Service.Learn More >

Jamie Crocker

Vice President of Network Services

Learn More >

Kathy Whitney

Vice President of Financial Operations

Kathy is the VP of Finance, and has been with Crocker for the past 22 years. When she began working at Crocker, she was a part-time billing clerk in a department of one. Learn More>

Regis MacNeil Johnston


Regis and her mother, Marie MacNeil, founded Crocker Communications when they purchased a forty-four account answering service in 1963.  Regis retired in 2013, after spending her career leading the organization into a full-service Telecommunications company.  LEARN MORE>

Brian Doherty

Call Center Operations Manager

Since moving to the States from Ireland, Brian has worked within the Crocker Communications Telephone Answering Service and currently serves as the Operations Manager of that department. Learn More >

Iomay Caban

Client Support Operations Manager

Iomay is the Client Support Operations Manager, and most enjoys team member development and supporting client satisfaction. Learn More >

Jillian Henry

General Manager

Jillian is the General Manager of Crocker Communications. Overseeing the daily operations and human resource needs of the Company.  LEARN MORE>

Account Team