Starting January 1, 2025, Crocker Communications will update its billing cycle to streamline and simplify the invoicing process for all customers. This change is part of our ongoing commitment to providing the best possible experience for our customers, ensuring clarity, convenience, and ease of use in managing your account.
What’s Changing?
1. Monthly Billing Cycle: All customers will now be invoiced once a month on the first of every month. This change aims to make invoice due dates consistent and easier to follow, ensuring a more predictable and organized billing process.
2. Auto Payments: For those enrolled in autopay, payments will now be processed on the 15th of each month. This adjustment provides a comfortable window between receiving your invoice and the payment date, giving you ample time for review.
3. Quarterly, Semi-Annual, and Annual Billing Updates: Customers on quarterly, semi-annual, and annual billing plans will also see updates to their cycles in the near future. These plans will align with the calendar quarters, creating further consistency and ease in managing billing schedules.
4. Prorated Adjustments for January 2025: If you have already been invoiced for January service, you will receive a prorated adjustment on January 1st to align with the new billing cycle. This ensures a seamless transition without any disruption to your service.
5. ACH Payment Details: As part of these updates, we are providing updated ACH payment details directly on your invoices. Please review your January invoice carefully for this important information.
Why This Change Benefits You
- Simplified Invoicing: A single billing date makes it easier to track and manage your payments
- Clearer Payment Timeline: With autopay scheduled mid-month, you’ll have time to review your invoice before the payment processes
- Future Alignment: Quarterly and other non-monthly plans will follow the same structured approach in the future, bringing more uniformity to our billing practices
A New Chapter with RingSquared and AccessPlus
This billing cycle update comes as Crocker Communications officially joins the RingSquared family of brands. Following the successful acquisition of Crocker Communications by RingSquared, we are proud to join forces with AccessPlus, another trusted Massachusetts provider, to continue delivering industry-leading communication services to businesses and residents in the region.
With over 20 years of experience in the Berkshires and beyond, AccessPlus and Crocker share a commitment to local service and customer satisfaction. Together under the RingSquared umbrella, we’re excited to bring enhanced resources, innovative technology, and improved experiences to our customers.
For more details about the acquisition, view the full announcement here.
Questions? We’re Here to Help
If you have any questions about the new billing cycle or how these changes may affect your account, please don’t hesitate to contact our customer support team. We’re here to ensure a smooth transition and look forward to serving you better than ever in 2025 and beyond.
