Baystate Health and Imprivata Partner to Improve Care Coordination across the Pioneer Valley Information Exchange (PVIX)

Leading secure communications platform and health information exchange (HIE) enable collaborative care across Western Massachusetts

LEXINGTON, Mass. — (BUSINESS WIRE)–Imprivata® (NYSE: IMPR), the healthcare IT security company, announced today that Baystate Health has chosen Imprivata Cortext as the health system’s secure communications platform to improve care coordination and securely transfer digital health information to improve patient care for Baystate’s health population.

Imprivata Cortext is available to all members of the Pioneer Valley Information Exchange (PVIX), a regional HIE connecting patients and providers at each transition of care through a “one patient, one record” view across hospitals, medical practices, health insurance payers, laboratories, and other healthcare institutions throughout western Massachusetts and surrounding areas.

“As a health system, ACO, and HIE for most of western Massachusetts’ residents, we felt it was our responsibility to identify the right partner for secure communications across physicians, nursing staff, and patients, in and outside of our facilities, allowing us to be more efficient and improve patient care,” shared Joel Vengco, CIO, Baystate Health. “We are committed to the digital revolution in healthcare today and are excited to migrate our communications away from pagers to a more modern, integrated platform.”

As a member of PVIX, Baystate currently utilizes Imprivata Cortext, to enable its physician practices, specialty practices, and healthcare systems to coordinate care and securely communicate patient status updates, quick consults, and referral requests. Baystate has integrated Imprivata Cortext with the organization’s answering service, Crocker Communications, to quickly send a secure message alert to the physician and get an immediate response, which is especially useful in Pediatrics and OBGYN.

“Before integration with Cortext, the answering service relied on legacy technologies such as pagers or email to communicate with physicians, often resulting in longer response times and potentially delayed care,” said Ed Gaudet, General Manager of Imprivata Cortext. “With Imprivata Cortext, repeating notifications and sounds with visual acknowledgements ensure that messages are never lost and senders know when a message has been opened.”

“We are now able to provide Baystate Health with an exponentially faster, reliable and secure communication process after business hours,” said Matthew Crocker, President, Crocker Communications. “Previously, if patients had questions or needed to communicate a change in their condition, we paged or called physicians. With Imprivata Cortext, we know when a message goes through and as soon as a doctor opens it resulting faster response rates.”

Imprivata Cortext is the secure communication platform for healthcare that enables providers to quickly and easily communicate using their mobile device, tablet, or desktop to better coordinate care across groups and multiple affiliated sites. According to the KLAS report, “Secure Messaging 2015: First Look At Who Providers Are Considering and Why,” providers considering secure messaging consider Imprivata Cortext in potential purchases twice as many times as any other strategic vendor.

According to a new secure messaging report from KLAS, “Imprivata sets themselves apart by engaging in deep development partnerships with providers and working closely with end users to customize the solution to their needs, thereby increasing adoption of the solution. Additionally, the experience is improved for end users by Imprivata sharing best practices.” To learn more about the KLAS secure messaging category, visit:

About Imprivata
Imprivata® (NYSE: IMPR), the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers authentication management, fast access to patient information, secure communications, and positive patient identification. Imprivata enables care providers to securely and efficiently access, communicate, and transact patient health information to address critical compliance and security challenges while improving productivity and the patient experience. For more information, please visit

About Baystate Health
Based in western Massachusetts, Baystate Health is a not-for-profit healthcare organization serving over 800,000 people throughout western New England. Services include an academic medical center, community hospitals, medical practices, home care and hospice and more. Baystate Health has over 900 beds across five facilities: Baystate Medical Center; Baystate Children’s Hospital, both in Springfield; Baystate Franklin Medical Center, in Greenfield; Baystate Noble Hospital in Westfield; Baystate Mary Lane Hospital, in Ware; and Baystate Wing Hospital, in Palmer. With more than 12,000 team members, Baystate Health is one of western Massachusetts’ strongest economic engines, delivering over $2.6 billion in yearly economic impact (as of 2009). For more information, please visit

About PVIX
The Pioneer Valley Information Exchange (PVIX) is a regional health information exchange (HIE) driving quality patient-centered healthcare throughout western Massachusetts and surrounding areas. PVIX powers its collaborative community of hospitals, healthcare providers, and medical practices to provide efficient and accurate care through secure digital and mobile technologies including: lab results and radiology image exchange; secure texting; an e-referral system; and an aggregated single patient record and portal service for patients and providers. For more information, please visit

About Crocker Communications
Crocker Communications, Inc is a leading expert in medical answering services, provides 24×7 messaging support to medical practices and hospitals in the New England region. For more information please visit, or Contact Amy Hill


John Hallock, 617-615-7712
Kerry Pillion, 781-761-1452
Baystate Health
Kara Shemin
Communications, Information & Technology


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