5 Common Misconceptions about Hosted PBX Systems – Debunked 

Hosted phone systems illustration

Despite their growing popularity, a few misconceptions are floating around about hosted phone systems. Misconceptions that might deter you from exploring these efficient communication solutions. But we’re here to set the record straight and help you understand the truth behind these misconceptions.  

So, hold on tight. We’re about to bust these myths wide open and show you why hosted phone systems can be a game-changer for your business.  

Number 1: Hosted Phone Systems Are Expensive.  

This is one of the most common ones we’ve come across. While upfront costs for traditional phone systems may appear lower, hosted PBX systems typically have lower long-term costs. And that’s because they eliminate the need for:  

  • Upfront hardware investments  
  • Maintenance costs  
  • Dedicated IT staff  

Plus, these systems also (usually) operate on a subscription basis, making them more cost-effective for businesses because they can choose which package they want. This is especially helpful for small and medium-sized enterprises, which brings us to our next misconception.  

Number 2: Hosted Phone Systems Are Only Suitable for Large Businesses.  

That is not true in the slightest! These systems are designed to benefit businesses of all sizes. Whether you’re a small startup or a growing mid-sized company, a hosted PBX can work wonders for you.   

Take, for example, a small retail store. With a hosted PBX, they can have professional greetings, call routing, and voicemail features, just like the big players.  

Similarly, a medium-sized marketing agency can leverage the scalability and mobility of a hosted PBX to accommodate an expanding team and enable seamless communication from anywhere.   

The size of your business shouldn’t limit you from enjoying the advantages of a hosted PBX system.  

Number 3: Hosted Phone Systems Require Extensive Technical Knowledge.  

While there’s complex infrastructure behind the scenes, these systems are designed to be user-friendly. You will avoid the hassle of complex installations or spending hours on technical settings.   

Most hosted PBX providers offer intuitive online portals where you can manage your phone system effortlessly. From adding or removing users to setting up call routing and customizing voicemail greetings, it’s all just a few clicks away. Plus, they provide helpful customer support for setup and configuration.   

So no, you don’t need advanced technical skills to operate and manage a hosted PBX system. It’s made easy for everyone.  

Number 4: Hosted Phone Systems Are Unreliable.  

You might think that relying on a service that’s hosted in the cloud means it’s less reliable than traditional on-premises systems. But guess what? Reputable hosted PBX providers have got your back!  

They’ve got strong backup systems in place, so you can trust that your phone system will be up and running smoothly with georedundancy.  Therefore, PBX services like voicemail, auto attendant, and more will continue to function (unlike premises-based systems) in the event of a customer-side issue such as with an extended power outage.   

And if anything goes wrong, they’ve got dedicated support teams ready to jump in and fix it in a jiffy. So, don’t worry about reliability – with a hosted PBX, you’ll have a dependable and hassle-free communication solution.  

Number 5: Hosted Phone Systems Lack Customization Options.  

Some people hear “hosted phone system” and think “one size fits all solutions.” But in reality, modern hosted PBX solutions provide a wide range of customization options, allowing you to tailor your business phone system to fit your needs. Here are just a few examples:  

  • You can configure custom interactive voice response (IVR) menus that reflect their current organizational structure.  
  • You can update voicemail settings whenever you need to – holidays, office closures, etc.  
  • You can enjoy up to 200+ plug-and-play integrations with other business tools like your CRM, project management software, ticketing systems, and more.  

So, don’t worry about being stuck with a rigid system. Hosted phone solutions are all about flexibility and making it work for you – whatever that looks like. 

Upgrade to the Best Communications Solution with Crocker Communications 

If you’ve labored under these misconceptions, stop letting them hold you back! You can embrace the future of communication and unlock a world of opportunities for your business by upgrading to a hosted PBX system today.  

If you’re ready now, Crocker Communications can help! Contact us today to learn more about our customized solutions that fit your needs. Our team of experts will guide you through the entire process, from installation to ongoing support, ensuring a smooth transition to a more efficient and cost-effective communication system. Don’t wait – let Crocker Communications help you take your communication to the next level. 

Shopping For A Better Solution For Your Business?

Crocker has the ultimate business tools to help you succeed! Learn more about our hosted phone systems and business internet below, and then give us a call to see how easy it is to upgrade today!

crocker communications hosted phone system